Order Processing & Shipping  Information

 
Shipping Information / Order Processing Times (excludes transit time) :

Message in a Bottle / Key to My Heart - from
2 days *** extra info
Rollo Gift - 1-2 Days
Message Bottle Wedding Invitations - 5-10 Days
Designer Songs - 10 Days
 
Message Bottle Ordering Information:

° Optional Photographs and longer messages should be sent by email to webmaster@violetandblue.co.uk quoting your order number in the subject line.

° Please enter your text carefully as spelling mistakes can not always be corrected.

° Next Day and 9.00am Delivery can only be achieved with orders placed before 12 Noon the day previous. We cannot guarantee delivery on Saturday or Sunday's please allow for this when placing order.
 
° Orders placed after 12 noon are processed the next business day, (Monday to Friday).
 
° Orders placed over the weekends will be processed on Mondays - we do not despatch orders on Saturdays or Sundays.

We require 24 hours to assemble your order regardless of delivery options selected but we will send your order as per your upgraded delivery selection.
 
The delivery Address that you ask us to despatch goods to must have someone present to sign for the delivery, otherwise the goods are returned to your local Post Office delivery office.
 
For Royal Mail despatches. If an order has not been delivered as no-one is available at the receiver address the Postman will have left a card. Customers will have to collect the item from their local postal delivery office within 2 weeks or your item will be returned to us. Items requiring to be despatched again will incur additional delivery charges.
 
 
Missing or Lost Items - All orders are despatched within their advertised time frames. Upon completion of an order, our website will send you an "Order Processed" email message which lets you know that your goods are on their way to you.
 
For UK deliveries your order should arrive normally within our advertised timeframes.
 
If you have not received your order within 7 days of us despatching you must advise us that your goods are missing so we can arrange an investigation, and replacement. If you wait longer than 7 days we can not guarantee tracking down your order.
 
About our Shipping Services.
To help you select the most appropriate service for your despatch please see the following shipping notes:
 
 
Recorded Delivery - Your order will have a tracking number and is insured against loss or damage up to a max value of £39 should anything go wrong with delivery we will be able to compensate your insured loss.
 
Next Day - We use the Royal Mail Special Delivery Service - your goods are fully traceable and insured against loss up to £500.
 
 
International Signed For® gives you the confidence and re-assurance of having your mail signed for on delivery, just about anywhere in the world. It's a relatively low price to pay for peace of mind. International Signed For costs just £3.30 per item on top of your normal postage. This price includes up to £30 compensation in the unlikely event that your mail is lost or damaged en route.
 
Airsure® is the safest, fastest and most reliable service to use. Airsure provides priority handling both at home and overseas, with quick despatch on the next available flight to its destination, and electronic tracking of delivery. You can use it to send letters and small packages to 26 destinations. Airsure costs just £4.00 on top of the normal Airmail price for your item.

Airsure Destinations;
Europe

Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Spain, Sweden, & Switzerland.
 

World Zone 1

Brazil, Canada, Hong Kong, Malaysia, Singapore & USA
 

World Zone 2

New Zealand.
 
 
 
 

 


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Violet and Blue Media Ltd. 4 Annan House, Town Centre, Cumbernauld     |   Tel: 01236 725557
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